Terms and Conditions of Service
Last Updated: December 2025
1. Introduction
Welcome to Andy Computers. These Terms and Conditions ("Terms") govern your use of our website
(andycomputers.com) and any services provided by Andy Computers ("we," "us," or "our").
By booking a repair, requesting support, or using our website, you agree to be bound
by these
Terms. If you do not agree, please do not use our services.
2. Services Provided
We provide IT support and consultancy for home and small business users in Lostwithiel and
surrounding areas. Our expertise covers:
- Microsoft Windows: Repairs, updates, and troubleshooting.
- Apple Ecosystem: Support for iMac, Mac Mini, MacBook Air/Pro, and iPhone.
- Linux Systems: Support for distributions including Linux Mint and Fedora.
- Mobile & Other: Android (Pixel/Samsung) support, printer setup, and
networking.
3. Estimates and Diagnostic Fees
- Estimates are provided based on the information available at the time of booking.
- If, during a diagnosis, we find that additional work or parts are required which exceed the
original estimate, we will contact you for authorization before proceeding.
- Diagnostic Fee: If you choose not to proceed with a repair after we have
diagnosed the issue, a minimum diagnostic/bench fee of £20.00 will apply to
cover our time and testing.
4. Data Liability and Backups
- Your Responsibility: You are strictly responsible for ensuring your data
(photos, documents, emails, etc.) is backed up before handing your device to us.
- Our Liability: While we take every reasonable precaution to protect your
data, Andy Computers accepts no liability for any loss or corruption of
data that may occur during repairs, upgrades, or operating system reinstalls.
- Privacy: Any data seen during the repair process is treated as strictly
confidential.
5. Hardware and "Aging Device" Policy
- Pre-existing Faults: We are not liable for pre-existing faults (e.g., a
failing hard drive that stops working completely during a standard scan).
- Aging Hardware: Computers age, and plastic casings become brittle. While we
use professional care, Andy Computers cannot be held responsible for minor cosmetic damage
(such as snapped plastic clips or casing cracks) that occurs due to the age or fragility of
the equipment during disassembly.
6. Payment Terms
- Due Date: Payment is due within 30 days of the Invoice
Date.
- Methods: We accept Cash, Cards, PayPal and Bank Transfers.
- Ownership: All goods supplied (e.g., new hard drives, software licenses,
cables) remain the property of Andy Computers until paid for in full.
- Late Payment: We reserve the right to charge interest on overdue amounts in
accordance with current UK regulations.
7. Uncollected Goods
- If you do not collect your equipment within 3 months of being notified that
it is ready, we reserve the right to dispose of or sell the equipment to recover our costs,
in accordance with the Torts (Interference with Goods) Act 1977.
- We will make reasonable attempts to contact you via phone and email before taking this
action.
8. Warranty on Repairs
- We provide a 30-day warranty on all labor.
- Hardware: New parts installed are covered by the respective manufacturer’s
warranty.
- Exclusions: This warranty does not cover:
- New issues unrelated to the original repair.
- Recurrence of viruses or malware.
- Software conflicts caused by user updates or installations after the service.
9. Cancellations
If you need to cancel an onsite visit, please provide at least 24 hours' notice.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of
England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have any questions about these Terms, please contact us:
Andy Computers
8 Meadow Breeze
Lostwithiel
Cornwall
PL22 0BJ