Privacy Policy

Effective date: December 2025

At Andy Computers ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal information when you use our website (andycomputers.com) or use our IT support services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is Andy Computers.

Address: 8 Meadow Breeze, Lostwithiel, Cornwall, PL22 0BJ
Email: andy@andycomputers.com
Phone: 07714 090 184

2. Information We Collect

We collect different types of information to provide our IT services to you effectively:

  • Personal Contact Details: Name, address, email address, and phone number (collected via our booking forms, email, or telephone).
  • Device Information: Usernames and passwords required to access your device for repair purposes.
  • Usage Data: Information about how you use our website (IP address, browser type, pages visited) via cookies.

3. How and Why We Use Your Data

Under UK data protection law, we must have a lawful basis for processing your data. We rely on the following:

  • Performance of a Contract: We need your details (and sometimes device passwords) to carry out the repairs or support you have requested.
  • Legal Obligation: We are required by law to keep records of our sales and invoices for HMRC tax purposes.
  • Legitimate Interests: To improve our website and services.

4. Data Retention (How long we keep it)

We only keep your personal data for as long as necessary:

  • Invoices & Financial Records: Retained for 6 years as required by UK Tax Law (HMRC).
  • Device Passwords & Backups: Any passwords provided for repair or temporary data backups taken during a repair are deleted immediately upon completion of the job and return of the device.
  • General Enquiries: Kept for 12 months then deleted if no further work is undertaken.

5. Sharing Your Data

We do not sell your data to third parties. However, we may share data with specific service providers to help run our business:

  • Google Forms/Workspace: For processing booking forms and emails.
  • Hosting Providers: Who host our website.
  • Law Enforcement: If required by law to do so.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access: You can ask for copies of your personal data.
  • The right to rectification: You can ask us to correct any information you think is inaccurate.
  • The right to erasure: You can ask us to delete your personal data (in certain circumstances).
  • The right to object: You can object to the processing of your data.

If you wish to exercise any of these rights, please contact us at andy@andycomputers.com.

7. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use Google Analytics to track visitor usage. You can choose to disable cookies through your browser settings, though this may affect how the website functions.

8. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: